cuci365 Privacy Policy

1. Introduction

cuci365 ("cuci365", "we", "us", "the Platform") operates the online gaming platform accessible at cuci365.co. This Privacy Policy ("Policy") applies to all personal data collected by cuci365 in connection with the provision of its services, including account registration, deposits, withdrawals, betting activity, customer support interactions, and general use of the Platform.

By registering an account with cuci365, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the cuci365 platform.

cuci365 is committed to handling personal data in accordance with applicable data protection legislation, including but not limited to the Personal Data Protection Act 2010 (PDPA) of Malaysia, to the extent that it applies to our operations.

2. Personal Data We Collect

2.1 Registration Data

When you create a cuci365 account, we collect the information you voluntarily provide, which may include:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Email address;
• Mobile phone number;
• Residential address;
• Username and hashed password.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify eligibility, cuci365 may collect copies of government-issued identity documents (such as MyKad or passport), proof of address documents, and payment method verification documents. These are processed securely and retained only for the period required by law.

2.3 Financial Data

cuci365 collects transactional data including deposit amounts, withdrawal requests, payment method identifiers (e.g. masked bank account numbers, e-wallet identifiers, or cryptocurrency wallet addresses), and transaction timestamps. cuci365 does not store full payment card numbers; card transactions are processed by PCI-DSS compliant third-party payment processors.

2.4 Usage & Technical Data

When you use the cuci365 platform, we automatically collect certain technical data including:

• IP address and approximate geographic location derived from IP;
• Browser type, version, and operating system;
• Device type and unique device identifiers;
• Session duration, pages visited, and navigation patterns;
• Betting history, game session data, and bonus usage records.

2.5 Communications Data

Records of your communications with cuci365 support, including live chat transcripts, email correspondence, and any feedback or complaints submitted, are retained for quality assurance and dispute resolution purposes.

3. How We Use Your Personal Data

cuci365 uses personal data collected from members and visitors for the following purposes:

• Account management: To create, maintain, and administer your cuci365 account, including login authentication and security;
• Service delivery: To process deposits, withdrawals, bets, and game sessions;
• Age and identity verification: To confirm that you meet the 21+ minimum age requirement and to satisfy KYC obligations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct;
• Responsible gaming: To monitor betting patterns and enforce responsible gaming measures including deposit limits and self-exclusion;
• Legal compliance: To comply with applicable laws, regulations, and lawful orders from regulatory and law enforcement authorities;
• Customer support: To respond to your queries, complaints, and support requests;
• Platform improvement: To analyse usage patterns and improve the cuci365 user experience;
• Communications: To send you account notifications, security alerts, and (where you have opted in) promotional communications about cuci365 offers.

cuci365 does not use your personal data for automated decision-making or profiling that produces legal effects concerning you, other than standard fraud detection processes.

4. Legal Basis for Processing

cuci365 processes your personal data on one or more of the following legal bases, as applicable:

• Contractual necessity: Processing required to perform the services you have contracted for through your cuci365 account agreement;
• Consent: Where you have provided explicit consent, such as for marketing communications or optional profiling features;
• Legal obligation: Where processing is required to comply with a legal or regulatory obligation applicable to cuci365, including anti-money laundering, tax reporting, and age verification requirements;
• Legitimate interests: Where cuci365 has a legitimate interest in processing that is not overridden by your privacy rights, such as platform security monitoring and fraud prevention.

Where consent is the legal basis, you retain the right to withdraw that consent at any time without affecting the lawfulness of prior processing. Withdrawal of consent may affect cuci365's ability to provide certain services to you.

5. Data Sharing & Disclosure

cuci365 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the specified purpose:

• Payment processors: To facilitate deposits and withdrawals, your transactional data is shared with regulated payment service providers including FPX partners, Touch n Go, Boost, and cryptocurrency processing services;
• Identity verification providers: To fulfil KYC obligations, identity document data may be shared with regulated identity verification service providers under strict data processing agreements;
• Game technology providers: Game providers integrated into cuci365 may receive session and game-specific data necessary to operate their games. Such providers are bound by contractual data protection obligations;
• Regulatory and law enforcement authorities: Where cuci365 is legally obliged to do so, data may be disclosed to relevant authorities in response to lawful requests, court orders, or applicable regulatory requirements;
• Professional advisors: Legal, accounting, and auditing advisors may access personal data where strictly necessary for the provision of professional services to cuci365.

All third parties with whom cuci365 shares personal data are required to process that data in accordance with applicable data protection laws and cuci365's data processing standards.

6. Cookies & Tracking Technologies

cuci365 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Necessary for the Platform to function, including maintaining your login session and security tokens. These cannot be disabled;
• Analytics cookies: Used to understand how members use the Platform so we can improve usability and performance. Data collected is aggregated and anonymised where possible;
• Preference cookies: Store your Platform preferences such as language settings and display options.

cuci365 does not use third-party advertising or retargeting cookies. You may control cookie settings through your browser; however, disabling essential cookies may affect Platform functionality. A cookie consent notice is presented on first visit to the Platform.

7. Data Retention

cuci365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to the following guidelines:

• Account data is retained for the duration of your active cuci365 membership plus a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping obligations;
• KYC documentation is retained for a minimum of five (5) years following the end of the business relationship, as required by applicable financial crime legislation;
• Transaction records are retained for a minimum of seven (7) years for financial reporting and audit purposes;
• Support communications are retained for two (2) years following resolution of the relevant query.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with cuci365's data disposal procedures.

8. Data Security

cuci365 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction:

• All data transmitted between your browser and cuci365 is encrypted using 256-bit TLS (Transport Layer Security);
• Account passwords are stored using one-way cryptographic hashing. cuci365 staff cannot access your password in plain text under any circumstances;
• Access to personal data within cuci365's systems is restricted on a least-privilege basis. Only authorised personnel with a demonstrated need can access member data;
• cuci365 conducts regular security reviews and vulnerability assessments of its infrastructure;
• In the event of a data breach that poses a risk to your rights and freedoms, cuci365 will notify affected members and relevant authorities in accordance with applicable notification requirements.

Notwithstanding the above, no system can be guaranteed to be 100% secure. cuci365 strongly recommends that all members enable two-factor authentication (2FA) on their cuci365 account and use strong, unique passwords.

9. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to your personal data held by cuci365:

• Right of access: You may request a copy of the personal data cuci365 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: In certain circumstances, you may request deletion of your personal data. Note that cuci365 may be required to retain certain data for legal compliance purposes even following an erasure request;
• Right to restrict processing: You may request that cuci365 restrict the processing of your data in certain circumstances;
• Right to data portability: Where technically feasible, you may request your personal data in a structured, commonly used machine-readable format;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact cuci365 via the details provided in Section 14. cuci365 will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law.

10. Children & Minors

Parents and guardians are encouraged to use parental control software to prevent underage access to online gaming platforms. If you believe a minor has accessed cuci365, please contact our support team immediately at [email protected] so that we can take appropriate action.

11. Cryptocurrency Deposits & Privacy

cuci365 supports USDT and Bitcoin deposits, which are processed on-chain without requiring bank verification. When you deposit via cryptocurrency, cuci365 records your wallet address and transaction hash for internal accounting and anti-money laundering compliance purposes.

While cryptocurrency transactions on public blockchains are inherently transparent, cuci365 treats all wallet address data as personal data and handles it in accordance with this Policy. Wallet addresses are not shared with third parties except where required by law or to process your withdrawal to the same address.

12. Third-Party Links

The cuci365 platform may contain links to third-party websites for informational purposes. cuci365 is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to personal data collected by cuci365 at cuci365.co.

13. Amendments to This Policy

cuci365 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. Where changes are material, cuci365 will provide notice via the Platform or by email to your registered address prior to the changes taking effect. The current version of this Policy is always accessible at cuci365.co/privacy-policy.

Your continued use of cuci365 following publication of an updated Policy constitutes your acceptance of the revised terms. The "Last updated" date at the top of this document indicates when the current version was published.

14. Contact & Complaints

If you have any questions, requests, or concerns regarding this Privacy Policy or the way cuci365 handles your personal data, please contact our Data Protection team:

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. Malaysian residents may contact the Department of Personal Data Protection (JPDP) at pdp.gov.my (do not visit — for reference only; cuci365 does not link to external sites).